Frequently Asked Questions

HOW CAN I PURCHASE YOUR PRODUCTS?

You can purchase our products by using your credit card on our website, outletamericas.com.

IS A CREDIT CARD ACCEPTED?

Yes, you can buy any product you like using your credit card on outletamericas.com.

ARE THE PRODUCTS ORIGINAL?

Every order placed through our website is purchased directly from the brands’ official stores or official websites in the United States and then shipped straight to your address.

CAN I CHANGE THE PRODUCT’S COLOR OR SIZE?

Because each product is purchased specifically upon your order, we are unable to offer returns or exchanges. Therefore, we recommend reviewing the product details carefully before placing an order.

WHAT IF MY PRODUCT GETS LOST IN TRANSIT?

The address you provide during checkout is under our guarantee until the product is delivered. The entire operation is managed by us.

DO THE BAGS COME WITH A DUST BAG?

Brands sometimes provide items without any packaging, even if the product itself is perfect. Therefore, unless otherwise noted (especially for certain boutique items), dust bags or boxes may not be included in your order. Michael Kors and Coach stores can provide dust bags for an additional fee if requested during purchase.

ARE SHOES SHIPPED WITH THEIR BOXES?

Due to shipping costs, shoes are usually sent without their original boxes. If you would like the box included, you can request it at the time of purchase and pay any additional shipping fees.

WHEN WILL MY PRODUCT BE DELIVERED?

During checkout, the system will show you the maximum number of days for delivery. This timeframe may change in extraordinary circumstances.

DO THE PRODUCTS COME WITH AN INVOICE?

After you purchase a product, we will issue an invoice and send it to the email address you provided during checkout.

Who Will Pay the Customs Duty?

For countries other than Turkiye, the customs fees must be paid by you (the buyer). If you have any questions about customs duties in your country, please consult your local customs office.